IVR or Interactive Voice Response is an automated telephony system that connects with the callers, assembles data and routes call to the right customer. It integrates an organization’s phone and PC framework to provide automatic access to information and services over the telephone. IVR has many applications that are used by different organizations to improve the quality and reduce the cost of customer service.
Yes, the IVR is a free service for automated telephone number lookup offered to police, law enforcement, and public safety agencies.
Deliver integrated IVR solutions to the clients globally with a reliable way to pricing, design, delivery, and support. Additionally, the site also provides information about IVR system, latest IVR trends, specialized IVR application, IVR software and its uses in many organizations.
Intellogue IVR Systems are connected to a business’s existing PBX or system. We integrate our completely customized IVR systems seamlessly into your existing module ensuring secure operations with minimal downtime.
Intellogue IVR system enables the organizations to provide better customer experience, by improving customer loyalty and preventing customer abandonments. The mobile self-service solution lowers the call load, track order status, send and receive documents, bill payment, and much more can be performed in the Intellogue IVR system.
Integrating IVR with CRM (Customer Relationship Management) system enables the agents to gather customer information on each call. It also displays the clients profile and calls history on agents computer system when a customer calls back. Based on the customer’s category, the call can be transferred automatically to the right agent using IVR.
Voicemail systems can be connected to the automated attendants for giving messages to the caller about the hours of operation, unavailability and also provide the option to record a message.
Intellogue IVR system supports automated speech recognition and uses the text-to-speech engine to read aloud texts in multiple languages.
Yes, Intellogue provides outsourcing services and systems at its data center and also sells IVR systems. IVR systems are easy to integrate with other software applications, Windows, and other telephony boards. It also provides phone support to its clients with 24hrs email support.