1) Our live chat or web chat services will give amemorable customer experience on your website. The experience is not dissimilar with a shopkeeper greeting them as they enter a real brick-and-mortar shop. Our well-trained chat agents experience in managing chat requests.

2) Statistics show that website with some form of chat support gets 70% more conversion. In effect, the service pays for itself, while leaving the customers more satisfied, and building a stronger relationship. We help you capture more leads and increase your lead volume.

3) Proactive chatting, where the agent initiates a chat with a customer, can be enabled as well. This is more of a sales tool. Once SEO and online marketing activities get you a visitor, proactive chat increases the chances of engaging them & improving sales on your website.

4) Intellogue team looks at live chat as sales and growth tool. The chat window is strategically placed and configured to suit the business context. With chat routing option your customers will be directed to the right agent automatically and can handle multiple chats at a single time.

5) Our chat services can be used for a wide range of purposes, viz., capturing or generating leads, supercharging online conversions, and for after sales and customer support activities. We use state of the art tools with excellent analytical capabilities, with upselling & cross-sell complementarily.

We need to engage online customers, over a medium they are most comfortable with. It is the most preferred means of communication for most customers, especially in the first interaction. This is because Chat is less intrusive and breaks the ice. It may go on with other activities that customer is working on. There are people who are averse to talking. There are many more reasons why small businesses prefer live chat support software than phones, especially in the first interaction.