“Welcome to XYZ Company. We will assist you with your problem…”
After that, you will listen to instructions like –
“Dial 1 to connect to marketing department
Dial 2 to connect to general affair department
Dial 3 to talk directly to an operator.”
Of course, you can tailor the script according to your company’s need.
In short, IVR is a system of automated phone answering that will make sure your clients get the response from the best individual in the company to solve their problems. When the customers get answers to their questions accurately and immediately, they will build the trust with your business.
In addition to PBX, we can set up other basic phone functions as well. Some of them are voicemail, call waiting, call monitoring, conference call, call forwarding on busy and no answer, call routing, call queuing, automated attendant, phone directory, and user extensions.
Highly scalable cloud phone service
Local and toll free numbers with unlimited call
Small Business VoIP
Making your communications flexible
Call recording, routing, custom greeting & more
Hosted IVR Solutions
Delivers quality and clarity services
Inbound & Outbound
Easy setup and works with any phone